This Privacy Policy explains how Mecca Travels (“we”, “us”, “our”) collects, uses, discloses and protects personal data when you use our website, make a booking, or otherwise engage with us.

We are committed to protecting your privacy and handling your personal data in accordance with the UK’s data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.Data Controller:
The data controller in respect of personal data collected by us is Mecca Travels Ltd, registered in England and Wales, Company No. 16566588, registered office 46 Frankwell Drive, Coventry, England, CV2 2FB.

2.What Data We Collect:
We may collect the following categories of personal data:
a) Identity data (name, date of birth, gender, passport/ID number)
b) Contact data (address, email address, telephone number)
c) Booking data (travel preferences, flight/hotel details, dietary/mobility requirements)
d) Payment data (bank account or card details)
e) Communications data (any messages you send us, including via email, phone or website)
f) Technical data (IP address, browser type, login data when using our website)
We only collect data that is necessary for the purposes set out below.

3.How We Use Your Data:
We use your data for the following purposes:
a) To process your booking and provide travel services (flights, hotels, visas, transfers)
b) To communicate with you about your booking, send confirmations, notifications and updates.
c) To manage payments, refunds and accounting
d) To comply with legal or regulatory obligations (immigration, aviation authorities, health/safety)
e) To send you marketing communications (if you have opted-in) about our services. You may unsubscribe at any time.
We will not use your personal data for purposes other than those listed without first obtaining your consent (where required by law).
4.Disclosure of Your Data
We may share your personal data with:
a) Third-party service providers (airlines, hotels, transport companies, visa agents) to fulfil your booking
Regulatory or governmental authorities as required by law or for immigration/travel security c) Other companies in our group or business partners for administrative or marketing purposes (only if you have consented) d) Fraud prevention or credit-checking agencies 9. We require all third-party processors to protect your data and only use it for the specific purposes they’ve been engaged for.
5.Data Security:
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss or damage, unauthorised disclosure or access.
Access to your personal data is restricted to those employees and service providers who need to know the data to perform their duties.

6.Data Retention:
We will retain your personal data for as long as necessary to fulfil the purposes set out in this policy (e.g., to complete your booking, handle any queries or claims) and for any period required by law or regulatory obligations.

When your personal data is no longer necessary, we will securely delete or anonymise it.
7.Your Rights:
Under the UK GDPR you have rights including (but not limited to):
a) The right to access your personal data (“Subject Access Request”)
b) The right to correct inaccurate or incomplete data
c) The right to request deletion of your personal data (in certain circumstances)
d) The right to restrict or object to processing (in certain circumstances)
e) The right to data portability (in certain circumstances)

To exercise your rights, please contact us at info@meccatravel.co.uk (or other contact details as stated on our website). We will respond to your request within the time limits prescribed by law.

8.Cookies & Tracking:
Our website may use cookies and tracking technologies to monitor usage, improve user experience and personalize services. You will be provided with clear information and choice regarding cookies when you first visit our website.
9.Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. When we do so, we will publish the updated version on our website and indicate the date of last revision